Freshcaller: Modern Cloud Telephony
Freshcaller is a modern cloud telephony program available for iPhone. It allows users to make and receive calls conveniently, offering flexibility and accessibility. With Freshcaller, agents can set their availability by toggling between online and offline status directly within the app.
One of the standout features of Freshcaller is the "My calls" functionality. Users can engage with their most recent callers directly from the list of recent calls. Additionally, the program offers follow-up actions, allowing users to easily return calls or view call summaries, notes, and recordings.
Freshcaller also streamlines incoming calls by displaying them all on one screen, making it easy for users to manage multiple incoming calls. Moreover, users can convert important and unresolved calls into tickets in Freshdesk Support Desk.
The benefits of using Freshcaller include never missing out on customer calls, as users can attend calls from any place at any time. The program also provides the same call routing, IVR, and smart escalations features as the web version. Furthermore, Freshcaller boasts an intuitive and user-friendly interface, eliminating the need for extensive training.
Freshcaller offers a 21-day trial period for users to try out the program and experience its features firsthand.
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